Voltsteering Terms of Service

§ 1. General provisions

1. These Terms of Service govern the use of the voltsteering.com website and the Voltsteering SaaS application (together: the Service).
2. The Service is operated by Voltimer Sp. z o.o., with its registered office at ul. Henryka Sienkiewicza 36 lok. 5, 26-610 Radom, Poland, registered in the National Court Register under number KRS 0001155063 (District Court Lublin-Wschód in Lublin with its seat in Świdnik, VI Commercial Division of the National Court Register), Tax ID (NIP): 7963035094, REGON: 540881258, share capital PLN 30,000.00 (fully paid), hereinafter the Operator. Voltsteering is a SaaS product operated directly by Voltimer Sp. z o.o.
3. Acceptance of these Terms is a condition for using the Service. Registering or joining the waitlist constitutes acceptance of these provisions.

§ 2. Definitions

• User — a natural person, legal entity or organisational unit using the Service.
• Account — the set of resources and permissions assigned to a User in the Service.
• Waitlist — a list of people waiting for the public launch of the Platform.
• Platform — the SaaS software provided by the Operator under a subscription model.
• Plan — a subscription tier (Starter, Pro, Enterprise) differing in feature scope and price.
• AI Agents — automated assistants based on the Claude API (Anthropic) supporting User workflows.

§ 3. Scope of services

1. The Service enables energy project management, documentation management, team collaboration, and use of AI agents.
2. The detailed scope of features within a given Plan is described in the pricing available in the Service.
3. During the beta period (planned Q3 2026) the Service is provided free of charge to selected Users, subject to changes in scope and pricing upon commercial launch.

§ 4. Registration and account

1. Account registration requires an email address, password, and optionally first and last name. Authentication is provided by Clerk (USA).
2. Users undertake to provide accurate data and keep it up to date.
3. Sharing login credentials with third parties and using another person's Account are prohibited.
4. The Operator reserves the right to verify User identity, particularly for Enterprise Plan customers.

§ 5. User obligations

1. Users agree to use the Service in accordance with law, these Terms, and good practices.
2. Uploading unlawful content, including third-party personal data without a proper legal basis, is prohibited.
3. Users are responsible for the security of their login credentials and for actions taken on their Account.
4. Actions compromising Service integrity (DoS attacks, unauthorized access attempts, reverse engineering) are prohibited.

§ 6. Payments and plans

1. After the beta period ends, using the Service requires payment of a subscription according to the selected Plan.
2. Payments are processed by Stripe (Ireland/USA). Accepted methods: payment cards, SEPA, bank transfer (Enterprise).
3. Prices published in the Service are net prices. VAT is added according to applicable regulations.
4. Subscriptions renew automatically for the next billing period unless cancelled by the User at least 24 hours before the end of the current period.
5. The Operator reserves the right to change prices with at least 30 days' notice to Users.

§ 7. SLA and availability

1. The Operator makes every effort to keep the Service available 24/7, subject to scheduled maintenance.
2. On the Enterprise Plan, the Operator guarantees availability of 99.9% per month, measured via external monitoring.
3. The Operator is not liable for downtime caused by events beyond its control, force majeure, or scheduled maintenance.

§ 8. Intellectual property

1. The Service software and all its elements (code, graphics, logo, content) are owned by the Operator and protected by copyright law.
2. The User receives a non-exclusive, non-transferable licence to use the Service on the terms indicated in the Plan.
3. Data and documents uploaded by the User remain their property. The Operator processes them solely to provide the services.

§ 9. Liability

1. The Operator is liable for damage resulting from intentional fault or gross negligence.
2. The Operator's liability is limited to the amount of fees paid by the User in the preceding 12 months, excluding damages for which mandatory provisions of law impose unlimited liability.
3. The Operator is not responsible for business decisions taken by the User based on content generated by AI Agents. Final verification is carried out by the User.

§ 10. Complaints

1. Complaints should be sent to support@voltsteering.com.
2. The Operator resolves complaints within 14 days of receipt.
3. If a complaint is rejected, the User may use alternative dispute resolution (mediation, arbitration) or court proceedings.

§ 11. Termination

1. Users may close their Account at any time via the "Delete account" function in the panel or by email.
2. The Operator may suspend or close an Account in the event of a material breach of these Terms, after prior notice to cease the breach.
3. Upon termination, User data is deleted within 30 days, subject to legal obligations (e.g., accounting).
4. Consumers (natural persons concluding a contract not related to business activity) have the right to withdraw from the contract within 14 days of its conclusion, without giving a reason.

§ 12. Final provisions

1. The Operator reserves the right to amend these Terms. Users will be informed of changes with 30 days' notice.
2. Matters not covered by these Terms are governed by Polish law.
3. Jurisdiction for disputes lies with the court competent for the Operator's registered office, subject to mandatory consumer protection law.
4. Contact: hello@voltsteering.com.